A Barclays customer was left struggling to access their funds after two of their bank cards were reportedly targeted by fraudsters.
The worried customer contacted the bank over X seeking urgent help. They said: “I had to cancel my card on Tuesday due to fraudulent activity.
“I’ve been sent a replacement but currently waiting on delivery. In the Barclays app, there’s a digital version of the new card but it’s being declined for payments and I’ve received a text of more fraudulent activity on this new card, apparently.
“I can’t reply “N” to the text because the one payment isn’t mine but the others are. What do I do as I need to pay for travel to and from work today? I can’t withdraw cash as I have no card and I can’t use the digital form.”
The bank invited them to send a direct message so they could help with their query.
The Barclays website advises customers that if they see an unexpected payment has gone out of their account, it may not be fraudulent.
This is because the payment may be to a company trading under a different name, a payment from someone else who shares the account, or a recurring payment, such as for an online service where a free trial has now ended.
The information states: “If you still think the payment is fraudulent, or you’ve been scammed and have lost money, please report it to us as soon as possible so we can look into it for you.
“There are different numbers to call depending on whether you’re reporting fraud or a scam, and where you are.”
If you are calling from the UK to report an incident of fraud, if it relates to a debit card account you can call 0800 3891 652 or for Barclaycard, you can call 0800 318 665.
For other types of fraud, you can call 0800 3891 652 and you can also call Barclays Partner Finance Fraud on 0800 15 22 888.
If you are overseas and wish to report a fraud incident, for debit card you can call +44 160 452 9410 and for Barclaycard you can call +44 1452 828 309.
For other types of fraud, the number is +44 160 452 9410, while for Barclays Partner Finance Fraud, you can call +44 123 668 1763.
Before calling, make sure you have the details of the transaction that you want the bank to investigate.
Once you have reported the incident to Barclays, the bank advises to report it to Action Fraud as well on 0330 123 2040.
