A Barclays customer has voiced their frustration as they face a month-long wait to switch accounts as they can’t do the transfer online.
The saver contacted Barclays over X venting: “Can you please explain why, in 2024, I cannot do a current account switch for a joint account online?
“I rang and was told I need to go into branch, and the earliest available appointment in Ipswich is 16th October?! Are you still running on fax?”
They added that they were trying to switch over to a Barclays Premier account.
A member of the customer support team responded to explain why they needed to do the switch in person.
They explained: “There is a different process we use when switching joint accounts and you’re right this does need to be done in branch. If you’d like us to check to see if there is an earlier appointment.”
The team also invited the customer to send them a direct message to see if they could get an earlier appointment at the branch.
Customers switching from another bank to launch a current account with Barclays can do so through the Current Account Switch Service.
Using the service allows you to transfer over all your regular payments including direct debits to the new account.
New banking rules are coming into force from September 18, requiring many banks including Barclays to ensure adequate provision of cash services.
The 14 banks the new rules apply to will be tasked with assessing cash provision and ensuring proper facilities is in place before closing a branch.
The new requirements will apply to these 14 banks:
- AIB Group (UK) plc
- Bank of Ireland (UK) plc
- Bank of Scotland plc (including Halifax)
- Clydesdale Bank plc (Virgin Money)
- HSBC UK Bank plc
- Lloyds Bank plc
- National Westminster Bank plc (including Ulster Bank)
- Nationwide Building Society
- Northern Bank Limited (Danske)
- Santander UK plc
- The Co-operative Bank plc
- Lloyds Bank plc
- The Royal Bank of Scotland plc
- TSB Bank plc.
