Lloyds Bank has issued an update after some customers were left unable to see their account statements. One customer contacted the group over social media after they had been affected, saying they were having an issue with their credit card online.
They said initially on February 20: “My Platinum credit card is showing ‘no account activity, no statement available’ for February but this is an error as I do have a balance in the card. How can I get this corrected?”
The person said they had tried to resolve the issue through the online chat but had not made any progress. Lloyds replied to ask what they had been advised by the team when they messaged them.
Responding the next day, the customer said the issue had been escalated to someone more senior but they were told the statement “would appear today [February 21], but it still has not”.
Providing an explanation, Lloyds replied: “We are aware that customers whose credit card statements generated on 17 February are unable to view their PDF statement. You can view transactions on your app or desktop site. IT are aware and investigating the issue.”
The customer said they had told the staff on the online chat that there was a problem but they had “refused to accept it”. They further explained the problem they were experiencing: “You can’t review past transactions for the statement period however, so it’s not possible to confirm the statement balance.”
Lloyds reassured them that they could use the online messaging service or call the bank to get help with any specific questions while the error was being sorted.
Asked for an update about the matter, A Lloyds Bank spokesperson said: “We’re sorry customers who were sent an online credit card statement on 17 February haven’t been able to download it.”
“Customers can see all their transactions, including due date and minimum payment, in the app and online.” The bank said it is working to make the missing PDF statements available again.
There are no issues making payments or viewing transactions, and customers can use their bank card and access the app and online services as usual.
Many savers may be thinking of switching provider at the moment after the Bank of England dropped the base interest rate again last week, prompting many providers to drop their savings rates as well.
Amy Knight, personal finance expert at NerdWallet UK, urged people to shop around to see if they can get a higher rate.
She said: “It’s easy to get stuck in a rut with savings, and many people miss out on higher rates by not actively engaging with their finances. In many cases, loyalty doesn’t pay.
“If you’ve held cash with the same provider for years, switching banks or moving money around can feel like a big step, particularly daunting for older savers who may be less comfortable with online banking. However, shopping around for a savings account could be well worth the time and effort.”
