Nationwide Building Society has been criticised as its banking app misses a basic feature that customers may want to use. A customer reached out to the group over social media to voice their frustration at the missing tool.
They asked: “Why oh why are you still so antiquated that customers cannot pay a cheque in on the app?”
The disappointed person further urged the provider to “get with the times”. Customers can pay in a cheque written to them using a Nationwide cash machine, over the counter in branch or by post.
In response, Nationwide confirmed: “This isn’t something we currently offer however we’re always looking to improve our products and services.”
The building society directed the person to a feedback form on the group’s website where they could raise the issue.
But this response further infuriated the customer. They said: “I literally have just logged it as feedback by being bothered enough to tweet you.
“It’s your job to do the rest not mine. I’m not getting paid per hour. Get on with your job.”
If you want to cash a cheque by post, you will need to complete a form and send it to your local branch, along with the cheque. In this case, you will need to write the sort code and accout number on the back of the cheque on the right hand side. Nationwide will pay the cheque into the account confirmed on the back of the cheque.
When writing a cheque, be sure to include the date, payee, the amount written out and in numeric, and your signature.
It’s also recommended to include the name of the account holder’s bank or building society next to their name, to help protect against fraud. E.g. ‘Nationwide – John Smith’.
Nationwide has been asked for comment. In a separate incident, the provider recently spelled out its savings rules after a query from a customer. The saver asked: “Have opened one of your savings accounts with a maximum deposit of £200 a month.
“Is that every calendar month so if I deposit £200 on the 29th of January, then on the 1st of Feb I can deposit another £200?”
If you have a Flex Regular Saver, you can put away up to £200 a month over a 12-month term, with the interest rate currently at 6.5%.
Nationwide said in response: ” Yes, that is correct. The maximum deposit limit on the Flex Regular Saver is £200 per calendar month.”
