Premium Bonds savers facing delays in receiving their prize cheques have been instructed to fill in an NS&I form.
A customer got in touch with NS&I after they had been waiting four months for their cheque to arrive in the post.
The saver asked: “Prize cheques from May not received. I have written and phoned but no response. Can I email?”
People can set up their account so they are sent out a cheque for their prize winnings. You can also request for prize funds to be paid into your bank account or to be reinvested in buying more Bonds.
NS&I said in response: “We’re sorry to hear you’ve not received your May prize warrants. Our email channel can only answer general queries about NS&I products and services, as they don’t have access to customer accounts or processes.
“To request a replacement, please complete and submit the following online form.”
They included a link to a form on the NS&I website to fill in to ‘request a replacement prize cheque’.
Details needed for the the form include your holder’s number and personal and contact details.
NS&I also recently warned that savers may find their funds returned to them when trying to buy more Bonds, in a certain situation.
The group issued the warning after a customer got in touch with a query about buying Bonds for their son.
The customer queried: “I have recently started to top up my 17-year-old son’s Premium Bonds but don’t know if the standing order is going through to the right account as I have had no confirmation. How do I know if all is well?”
Setting out the rules in response, NS&I explained: “As your son is over the age of 16, we would now ask that all deposits come from a UK bank account in his own name, instead of yours.
“Normally, if the funds have been sent from a third party account, they would be returned but so that we can check this further for you, please have your son call us on 08085 007 007.”
Each saver can hold up to £50,000 in Premium Bonds. When buying more Bonds, you have to buy at least £25 worth.
Every £1 Bond eligible to go into the monthly prize draw has an equal chance of winning a prize, with winning Bonds chosen at random.
