NS&I has issued an update on how customers are refunded if there is an issue with a Premium Bonds payment.
A saver reached out to the provider over X to enquire: “I purchased Premium Bonds on Sunday, with online bank transfer to the correct NS&I account number and sort code.
“Haven’t had a confirmation email, I’ve sent payment without my Bonds account number as reference. How do I correct this? Or will the payment be refunded?”
NS&I said that the issue should soon be corrected. A representative of the group said: “When you make a bank transfer with the wrong, or no reference, the payment will automatically bounce back into your account the following banking day after we receive the funds.”
A person buying Premium Bonds has to purchase at least £25 worth of Bonds and can hold up to £50,000 worth.
Buying more Bonds increases your chance of winning a prize in the monthly prize draw.
Each eligible £1 Bond goes into the draw with an equal chance of being selected for a prize, including one of the jackpot prizes for £1million.
Another Premium Bonds customer recently contacted NS&I with a question about when funds would be arriving in their account.
The individual contacted NS&I on August 8 as they had cashed in their savings and closed their account on the Sunday, August 4, but their funds had not arrived.
The customer went on to say that hey had carried out the transaction using their online account.
NS&I said: “As you requested the withdrawal from Premium Bonds within your online account and it has been over three working days, we’d need to look into this for you.
“Please call us free on 08085 007 007 and an advisor can locate the withdrawal and assist you with the payment.”
To find out if you have any Premium Bonds prizes to collect, you can use the prize checker tool on the NS&I website.
Savers can cash in all or some of their Bonds at any time, with the option to do this over the phone or online.
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