NS&I has issued a warning about an important Premium Bonds email after a customer got in touch with a specific query.
The saver contacted the provider over X to pose a question: “I purchased some Premium Bonds this morning (still waiting for my account details to come through).
“My parents bought me some when I was a kid (in my name), is it possible to transfer them to my new account when it’s set up?”
NS&I responded with some good news that they would be able to merge their accounts. They explained: “You will need to write to us at NS&I, Sunderland SR43 2SB with a signed letter.
“Please include your name, date of birth, address, your current NS&I number you log in with, and details of the missing Bonds.
“If the name and/or address is different on the old Bonds, please include your previous details as well.”
The customer said they would do this once they had their new account details. They went on to ask: “Regarding my NS&I number, will I get that in an email at some point today?”
NS&I then set out an important rule regarding this, stating: “You should have received your NS&I number during the application process. Don’t worry if you missed it as it will also be emailed to you within 24 hours.”
The savings giant also sent the customer a link to a webpage with more information about what to include when writing to the provider.
The information page encourages people to include as much detail as they can so their request can be dealt with as quickly as possible.
Guidance from NS&I ecnourages people to include this information: “Your personal details: name; address; date of birth.
“If you haven’t told us about a house move or a change in your marital status or name, please also include your previous name and address.
“Your reference numbers. Any or all of these: your NS&I number, holder’s or customer number, account number, Bond numbers, or Certificate numbers, if you know them.
“You’ll find these numbers on your Bond records, certificates of investment or any other letters from us.”
Each £1 Bond goes into the monthly prize draw with an equal chance of being selected for a prize, including one of the jackpot prizes for £1million.
