A Tesco customer was injured by an “extremely dangerous” item when eating a meal they say they purchased from the shop.
The shopper took to X to complain about their alleged experience to Tesco, saying: “Extremely dangerous sharp piece of plastic that seems to break from the tray when cooking your Oriental Style Takeaway with Vegetable Spring Roll 500g meal.”
They said the shard of plastic was 20mm long and had “stabbed the roof of my mouth”. They added: “God help you if this had happened to one of my children.”
They also shared an image of a sharp, pointed piece of plastic. Tesco responded to apologise and asked the customer to directly message them about the issue.
Tesco has been contacted for comment about the incident but has not responded at the time of writing.
In a separate incident recently, a Tesco customer was confused when they were doing their online shop at the choice of substitution they were offered.
They had ordered a green vegetable side dish but had been offered as a replacement an apple crumble.
Tesco apologised for the mishap and asked the shopper to direct message them with their full name, account email address and order number, so the issue could be resolved.
Speaking after the incident, the superstore chain said that most online orders are carried out with no need for substitutions.
Customers decide whether or not they would like a substitution if they can’t get the exact item they want, and the supermarket will try to find you an item equal or better than the original item.
Customers are sent a copy of their receipt before the delivery arrives which includes helpful information about substitutions, the prices for each item and the total price paid.
You will not be charged extra for a substitutions and and you will only be charged the price of the original item even if the substitution is more expensive.
When your shopping is delivered, if you see an incorrect or unsuitable substitution, you also have the option to refuse to take the item.
Another online shopper with Tesco had an unpleasant surprise recently when they received a packet of Ibuprofen, with some of the tablets missing.
A spokesman for Tesco said in connection with that incident: “We were sorry to hear about this and issued a refund to the customer. We have also asked the store to look into what happened.”
